Ordering FAQ

Just who is this CD Baby?
CD Baby is the best site around for purchasing independent music. It's secure, easy, even fun to pick up all sorts of great tunes there. They have an excellent FAQ on their site that tells you all about ordering, shipping, security information and their privacy policy. CD Baby offers a money back guarantee within 14 days as well.
http://www.cdbaby.com/help#payment

Can I order by phone?
Yes, and by fax too.
Phone: (800)448-6369, 9am to 6pm, California time
Fax: (503)296-2370 (include your email address with the order)

Does CD Baby offer gift-wrapping?
Yes, it's a very basic gift-wrap service (don't expect Kate's Paperie) but it's not advertised on their site. After entering your shipping information and before entering your credit card information, you'll see a field that says, "Any special instructions, comments, or questions?" There you can enter a request for CD Baby to wrap the purchase and include a gift note if you'd like. This will be the only field where you can request this, so make sure to enter the information there if you'd like this service.

I’m buying a Christmas present and want to make sure it gets there by December 24. What is the last shopping day online?
December 16th if you're using regular shipping. December 22nd for next day. When you choose the shipping option during the CD Baby ordering process, there is a real-time note at the bottom of the page telling you when the package will ship.

What if I have a problem with my CD Baby order?
We don't think you will, but just in case, here's the info. Contact CD Baby at cdbaby@cdbaby.com or call (503) 595-3000. They are extremely helpful. They also offer a 14-day money back guarantee.